If you are a user from outside the European countries, the personal information you provide may be transferred to, stored, and processed within the European countries or other countries where Indra maintains facilities or business operations.
Please kindly be noted that you are free to decide whether to provide your personal information to us or not, but disagreement on your side, to some degree, may adversely affect your user experience of our service.
Your personal data will be controlled by Indra Technology Co., Ltd.
If you are required to register an Account for the use and access of our Websites and Services, you may be required to provide information like:
Sometimes you may want to create some personal features in the Websites or Services, in this situation, you may need to provide information like:
Some of the information will be publicly accessible in default on the Websites and Services if you choose to create the personal features, including without limitation:
You can go to the privacy setting page of each Websites and Services for more information on the privacy settings.
A: We may collect, process and store users' personal information globally, but mainly from countries and regions where our important business target places fall in, including Taiwan, Hong Kong, Macau, Singapore, Malaysia, Thailand, Indonesia, the Republic of Korea, and European countries and regions.
When you use our service, depends on what the specific service scenario (such as when you register the user account for our platforms and/games, to subscribe our new games, etc.) is, we may require your email address, telephone/mobile phone number, reference number of your personal identity (ID and/or passport, etc.), your address, gender, etc. In avoidance of doubts, we may only collect your phone/mobile number, reference number of your personal identity (ID and/or passport, etc.), address, gender in some places such as Taiwan, users who locates in European and American countries or regions may not need to provide phone/mobile number, reference number of your personal identity (ID and/or passport, etc.), or address information to us. For all users we may collect your IP address while you are using our service, but please be assured that we will not use your personal information that we received from you without your prior consent or beyond the scope that you consent to, or to utilize your personal information in combination with other information.
A: According to information categories, we may collect the following information from you:
Sometimes we will collect some technical and automated information if you access or use our Websites and Services. Information collected, for example:
As the above mentioned, we may need cookies to provide our service to you. Though closing cookies cannot prevent you from utilizing our service, but please kindly be noted that you may found that you cannot use certain functions, such as automatic login and language settings.
The above information may be associated with your social network ID, your ID on third party platform or your ID in the Services and Websites.
When you register, login, top-up or open a ticket , your IP address may be collected by us, and we will only use it for statistical analysis, such as to determine whether certain channel is cheating in user numbers, or to analyze the source of users.
If you access the Websites and Services via a mobile device, we may also collect information like:
By using our Websites and Services, you may be provided ability to communicate with other players, including:
If you submit your mobile telephone number or other identifier associated with your communication devices for us to provide you services like text messages, the information you provided will be recorded.
A: If you access or use our Websites or Services via social network operators or a third party, we may receive some information about you automatically depending on (1) the Websites or Services you are accessing or using; (2) the policy and terms of the social network operators and such third party platform; (3) your privacy settings; and (4) your friend's privacy settings.
Examples of information that may be collected:
You can go to the social network or the third party platforms for more information on the privacy settings.
A: No, in most cases we do not provide your personal information to third parties. But if there is, we will obtain your consent prior to the provision, and we will enter into a separate agreement or include the confidential clause to make sure the confidentiality of your personal information.
We may collect and disclose to third parties aggregated, anonymized information that does not identify any single user for analysis, marketing advertising or other commercial purposes.
We may also disclose your information to a third party under the following circumstances:
For the operation of our Websites and Services, we may need to engage third parties to provide hosting, payment, analysis, email or other services, to help us improve and provide our Websites and Services, therefore we may disclose your information with such contractors. We will contractually bind the contractors to keep your information confidential and to use the information solely on our behalf.
A: In fact, we will only collect your personal information for provision of our service and to improve our service quality for better user experience. In most cases, we will not share your personal information we collected from you. But your prior approval will be obtained if we need to share your personal information to other third parties beyond the scope that you have consented to.
Our objective in storing and collecting your information is to provide players with a better gaming experience to the players by allowing us:
We may send you promotional information to the email address you provided us. If you have left your mobile numbers or identifiers of your communication device, we may send some promotional information to the mobile phone or other communication device.
A: We will only use your personal information within the purpose of improving our service quality, and we mainly conduct internal and analytical analysis with your personal information (excluding your personal sensitive information) , including statistical analysis and thematic activities analysis.
A: The information you provide to us in the user profile and in your account appeals will be stored.
A: No, in most cases we do not need third parties to process personal information. But if there is, we will obtain your consent prior to the processing and enter into a Data Processing Agreement with such third party processor so as to ensure the safety of your personal information.
A: Please kindly noted that we may offer BBS, chat rooms and/or in-game chat system in our service, and those are public place that all your disclosed content will be accessible by all users, which may entail risks to some extent. So, in avoidance of any risky activities, we hereby respectively remind you that you might want to think twice when you decided to disclose personal information, especially the personal sensitive information in the public place. As the service provider, we hereby inform you that it is optional to disclose your personal information to the public or not, and you can delete your disclosed content by contacting firstname.lastname@example.org .
A: You can reach us by email@example.com and we will respond to you within thirty (30) days after successfully receipt of your email.
A: To better protect your personal information and data, we have adopted a series of measures internally and externally, such as the following:
A: To manage and update information we collect from a social network operator or any third party, please refer to the setting page of such social network operator or third party.
To manage and update information you send directly to us, visit the setting pages in the Websites or Services.
If you want to manage or update the information Indra has about you or have additional questions, e-mail us at firstname.lastname@example.org . We will respond to your request within thirty days.
If you want to stop us from actively using your information, please send a mail to email@example.com . We will respond to your request within thirty days.
If you want to stop us from using your dynamic location data, you can go to the settings on your mobile or communication device for the relevant application.
If you want to stop receiving promotional emails, any SMS or pushed information, please e-mail us at firstname.lastname@example.org. Please note your request may take up to 3 work days to be processed in our system during which time you may continue to receive emails.
If you want to stop us from using your cookies, you can go to the setting pages of the browser or go to the setting page of flash player. Please note if you stop us from using cookies, you will not be able to enjoy some of the features on the Websites or Services.
A: Indra does not offer products for purchase by children, and we do not knowingly collect personal information from children. If you are under 13, you may use and access Indra Websites and Services only with the permission of a parent or guardian.
Indra respects the privacy of parents and children and is committed to complying with the Children's Online Privacy Protection Act. If a parent believes that his or her child has submitted personal information to Indra, he or she can contact us via email at email@example.com. We will promptly delete the information upon learning that it relates to a child under the age of 13. We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children's use of online activities regularly.
A: We will keep your information as long as reasonable and necessary for the operation of our business